Privacy Policy

SpinBet Online Casino — Privacy Policy for New Zealand Players

1. Introduction and Purpose

SpinBet is an online casino and iGaming platform operated under a licence issued by the Government of Curaçao, a recognised licensing authority for online gambling operators serving international markets, including New Zealand. This Privacy Policy sets out the manner in which SpinBet collects, processes, stores, shares, and protects personal information provided by users of the platform. This document has been prepared in accordance with applicable data protection principles, anti-money laundering obligations, know-your-customer requirements, and responsible gambling standards relevant to the operation of online casino services accessed by New Zealand residents.

By registering an account, accessing the platform, or using any of the services offered by SpinBet, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should refrain from using the platform or providing any personal information to SpinBet.

SpinBet is committed to maintaining the highest standards of data privacy and security. This policy reflects our obligations as a licensed iGaming operator and our commitment to treating all personal information with transparency, integrity, and lawful purpose.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned to them below:

• Personal Data refers to any information that identifies or can be used to identify a natural person, directly or indirectly, including name, email address, date of birth, financial information, and device identifiers.
• Processing refers to any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• Data Subject refers to any individual whose personal data is processed by SpinBet, including registered players and prospective users.
• Third Party refers to any natural or legal person, authority, or body other than the data subject and SpinBet.
• KYC refers to Know Your Customer procedures designed to verify the identity of users in compliance with anti-money laundering regulations.
• AML refers to Anti-Money Laundering obligations imposed on licensed gambling operators by applicable regulatory frameworks.

3. Data Controller Information

SpinBet operates as the data controller in respect of all personal data collected through the platform. As a Curaçao-licensed operator, SpinBet is subject to the regulatory oversight of the Curaçao Gaming Control Board and is required to comply with applicable data protection standards as a condition of maintaining its operating licence. All queries relating to data protection, the exercise of user rights, or this Privacy Policy should be directed to the SpinBet data protection team through the official contact channels listed on the platform.

4. Information We Collect

SpinBet collects personal data from users at various stages of interaction with the platform. The categories of data collected include, but are not limited to, the following:

• Registration Data: When you create an account with SpinBet, we collect your full legal name, date of birth, residential address, email address, telephone number, username, and account credentials. This information is required to establish and maintain your account and to verify your eligibility to use the platform.
• Identity Verification Documents: As part of our KYC obligations, we may request copies of government-issued identification documents such as a passport or national identity card, proof of address such as a utility bill or bank statement, and source of funds documentation where required by AML compliance procedures.
• Payment and Financial Data: SpinBet collects payment information necessary to process deposits and withdrawals, including bank account details, credit and debit card information, e-wallet identifiers, and transaction histories. This data is processed in accordance with applicable financial regulations and is handled using industry-standard encryption technologies.
• Technical and Device Data: We automatically collect certain technical information when you access the platform, including your IP address, browser type and version, operating system, device identifiers, time zone settings, referral URLs, and session durations. This data is used to ensure platform functionality, detect fraudulent activity, and improve the user experience.
• Behavioural and Usage Data: SpinBet collects data relating to your activity on the platform, including games played, wagers placed, session frequency, and interaction patterns. This data is used for account management, responsible gambling monitoring, and platform optimisation.
• Communications Data: If you contact SpinBet through customer support channels, live chat, or email, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.
• Cookies and Tracking Data: SpinBet uses cookies and similar tracking technologies to collect data about user behaviour on the platform. Further details are provided in the Cookie Policy section of this document.

5. Purposes of Data Processing

SpinBet processes personal data for the following specific and legitimate purposes:

• Account Registration and Management: Personal data is used to create, maintain, and administer user accounts, including the management of account preferences, transaction records, and communication settings.
• Identity Verification and KYC Compliance: SpinBet is required by its Curaçao gaming licence and applicable AML regulations to verify the identity of all registered users. KYC procedures involve the collection and assessment of identity documents to confirm that users are who they claim to be and that they meet the minimum age requirement for gambling services.
• Anti-Money Laundering and Fraud Prevention: SpinBet processes financial and behavioural data to detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes. This includes the monitoring of transactions for unusual patterns and the reporting of suspicious activity to relevant authorities where required by law.
• Marketing and Promotional Communications: With your consent, SpinBet may use your contact details and usage data to send you personalised promotional offers, bonus notifications, newsletters, and information about new games or features. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or contacting our support team.
• Responsible Gambling Monitoring: SpinBet processes behavioural and usage data to monitor for signs of problem gambling and to implement responsible gambling tools such as deposit limits, self-exclusion, and cooling-off periods. This processing is carried out in the interest of user welfare and in compliance with responsible gambling standards applicable to licensed operators.
• Legal and Regulatory Compliance: SpinBet processes personal data to fulfil its legal obligations under its Curaçao gaming licence, applicable financial regulations, and any requests from competent regulatory or law enforcement authorities.
• Platform Performance and Security: Technical and device data is processed to maintain the security and functionality of the platform, prevent unauthorised access, and improve the overall user experience.

6. Legal Basis for Processing

SpinBet processes personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil the contractual relationship established when a user registers an account and uses SpinBet services.
• Legal Obligation: Processing is required to comply with applicable laws, regulations, and licensing conditions, including AML and KYC obligations.
• Legitimate Interests: Processing is carried out in pursuit of SpinBet’s legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests do not override the fundamental rights and freedoms of the data subject.
• Consent: Where processing is based on consent, such as for marketing communications, SpinBet will obtain explicit consent from the user prior to processing and will provide clear mechanisms for withdrawing that consent at any time.

7. Data Sharing and Disclosure

SpinBet does not sell personal data to third parties. However, we may share personal data with the following categories of recipients in the circumstances described below:

• Payment Service Providers: SpinBet shares financial and identity data with payment processors, banking institutions, and e-wallet providers to facilitate the processing of deposits and withdrawals. These providers are contractually obligated to handle data in accordance with applicable data protection standards.
• Identity Verification and KYC Partners: SpinBet engages third-party identity verification services to conduct KYC checks and document authentication. These partners process personal data solely for the purpose of verifying user identities on behalf of SpinBet.
• Regulatory and Law Enforcement Authorities: SpinBet may disclose personal data to the Curaçao Gaming Control Board, financial intelligence units, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory obligation.
• Technology and Service Providers: SpinBet may share technical and operational data with platform technology providers, cloud hosting services, and cybersecurity vendors who assist in the operation and maintenance of the platform. All such providers are subject to data processing agreements that restrict the use of personal data to agreed purposes.
• Fraud Prevention Agencies: SpinBet may share data with fraud detection and prevention agencies to identify and mitigate risks associated with fraudulent activity on the platform.

8. Data Retention

SpinBet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. In general, account data is retained for a minimum of five years following account closure to comply with AML record-keeping requirements. Transaction records and KYC documentation may be retained for longer periods where required by applicable law or regulatory guidance. Technical logs and cookies data are retained for shorter periods consistent with their operational purpose.

9. Data Security

SpinBet implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include the use of SSL encryption for data transmission, secure server infrastructure, access controls, and regular security assessments. Notwithstanding these measures, no data transmission over the internet can be guaranteed to be entirely secure, and users are advised to take appropriate precautions when accessing the platform from public or unsecured networks.

10. Cookie Policy

SpinBet uses cookies and similar tracking technologies to enhance the functionality and performance of the platform. Cookies are small text files stored on your device when you visit the platform. The following categories of cookies are used by SpinBet:

• Essential Cookies: These cookies are strictly necessary for the operation of the platform. They enable core functions such as user authentication, session management, and security features. The platform cannot function properly without these cookies, and they cannot be disabled.
• Analytical Cookies: SpinBet uses analytical cookies to collect information about how users interact with the platform, including pages visited, time spent on the platform, and error messages encountered. This data is used in aggregate form to improve platform performance and user experience. Analytical cookies do not identify individual users.
• Preference Cookies: These cookies allow the platform to remember your settings and preferences, such as language selection and display options, to provide a more personalised experience.
• Marketing Cookies: Where you have provided consent, SpinBet may use marketing cookies to track your activity on the platform and deliver relevant promotional content. You may withdraw your consent to marketing cookies at any time through the cookie settings available on the platform.

You may manage your cookie preferences through your browser settings or the cookie management tool available on the SpinBet platform. Please note that disabling essential cookies may affect the functionality of the platform.

11. User Rights

As a data subject, you have the following rights in relation to your personal data processed by SpinBet:

• Right of Access: You have the right to request a copy of the personal data that SpinBet holds about you, along with information about how that data is being used.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held by SpinBet.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal or regulatory obligations that require SpinBet to retain the data.
• Right to Restriction of Processing: You have the right to request that SpinBet restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to the SpinBet data protection team through the official contact channels available on the platform. SpinBet will respond to all valid requests within a reasonable timeframe and in accordance with applicable regulatory requirements.

12. International Data Transfers

SpinBet may transfer personal data to third parties located in jurisdictions outside of New Zealand. Where such transfers occur, SpinBet will ensure that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards, including the use of contractual data protection clauses and assessments of the recipient jurisdiction’s data protection framework.

13. Responsible Gambling and Data Protection

SpinBet takes its responsible gambling obligations seriously and processes personal data as part of its commitment to player welfare. Data collected through the platform is used to monitor gambling behaviour, identify at-risk players, and apply responsible gambling tools where appropriate. SpinBet may share relevant data with recognised responsible gambling organisations or self-exclusion schemes where required to protect the welfare of its users. Players who wish to self-exclude or apply responsible gambling limits are encouraged to contact the SpinBet support team or access the responsible gambling tools available within their account settings.

14. Changes to This Privacy Policy

SpinBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or business operations. Any material changes to this policy will be communicated to registered users through the platform or by email notification. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Users are encouraged to review this policy periodically to remain informed of how their personal data is being processed.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws applicable to the operation of SpinBet under its Curaçao gaming licence. Any disputes arising in connection with this policy or the processing of personal data by SpinBet shall be subject to the jurisdiction of the competent courts and regulatory authorities as determined by the applicable legal framework.

16. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the SpinBet data protection team through the official contact channels available on the platform. SpinBet is committed to addressing all privacy-related enquiries promptly and transparently in accordance with its obligations as a licensed iGaming operator.